Today, I attended my third Net2Work event which focused on the Iowa Workforce Center System. My only experience with Iowa Workforce Development is being on the phone on hold for 2 hours with my question not being answered. Anyone else out there know what I'm talking about?
Well, today we were informed of a new "integrated model", a team approach, if you will, of handling in-person requests at their offices. There will be no reception area. In this new model, each person will be greeted by a staff member and they will talk with you to determine your needs and then direct you to the person (or group of people) who can best assist you. These teams will consist of people from partnering agencies as well. Their approach will include the mentality that you are not a customer, but a "member"...they want to be known as an "employment office", not the unemployment office. While I appreciate all of these changes, what can be done to change the length of time I'm on hold? I wonder if this "integrated model" will be applied to those who call in? We shall see...
Anyway, the Iowa Workforce Center System has a host of resources that I just found out about today. They have a calendar of events http://www.iowaworkforce.org/region11/calendar/ which includes job fairs and career development workshops. Workforce Investment Act (WIA) funds are also available to provide training for adults and dislocated workers http://www1.iowajobs.org/wiaproviders/. Check out their list of eligible training providers and download/complete the training program application to see if you qualify for this free training opportunity!
All-in-all, it was another great Net2Work event today. The next Net2Work event is on 15-Jun from 10am-12pm at the Botanical Center where the topic covered will be social media.
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